YISHENGYONG

By placing an order with this store, the customer confirms that they have read, understood and accepted these store terms, the relevant product information and the applicable terms and conditions of HKTVmall.

All product prices, promotional offers, stock availability and delivery arrangements are subject to the information displayed at checkout and the final order confirmation.

Product images and descriptions are provided for reference. Minor differences in packaging, labelling, colour or product appearance may occur due to packaging updates or different production batches. The actual product received shall prevail.

Once an order has been confirmed, any request for cancellation, amendment, refund or exchange must be submitted through HKTVmall and will be handled according to the applicable platform policy.

Customers must provide accurate contact and delivery information. The store shall not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

For alcoholic products, the purchaser and recipient must be aged 18 or above. Age verification or an age declaration may be required before the order is accepted or delivered.

The store reserves the right to amend these terms when necessary. In the event of any inconsistency, the applicable laws of Hong Kong and HKTVmall’s prevailing policies shall apply. If there is any discrepancy between the Chinese and English versions, the Traditional Chinese version shall prevail.

Orders will be delivered through HKTVmall or its designated delivery service provider. The available delivery areas, delivery fees and estimated delivery date will be shown at checkout or in the final order confirmation.

Delivery dates are estimates only. Delivery may be delayed due to public holidays, severe weather, traffic conditions, peak shopping periods, customs clearance or other circumstances beyond the reasonable control of the store.

Customers must provide a complete and accurate delivery address, contact name and telephone number. Additional charges arising from an incorrect address, unsuccessful delivery attempt or rescheduled delivery may be handled according to HKTVmall’s prevailing policy.

For alcoholic products, the recipient must be aged 18 or above. The delivery person or relevant party may request an age declaration or proof of age. Delivery may be refused if the recipient’s age cannot be reasonably verified.

Return and Exchange Information

For food hygiene and safety reasons, food and beverage products are generally non-returnable and non-exchangeable once sold, except where the customer receives an incorrect, expired, damaged or leaking product, or where a confirmed product quality issue exists.

Customers should inspect the parcel immediately upon receipt. If there is any missing, incorrect, damaged, leaking or expired product, please submit a report through HKTVmall as soon as possible and provide the order number, photographs of the product, outer packaging, delivery label and relevant batch or expiry information.

Please retain the product, all original packaging and accessories until the case has been reviewed. Products that have been opened, consumed, improperly stored, damaged after delivery or returned without authorisation may not be eligible for refund or exchange.

Natural sediment, slight variations in colour, flavour or appearance, and minor differences in packaging caused by traditional brewing methods or different production batches are not normally considered product defects.

All refund or exchange requests are subject to verification and will be handled in accordance with HKTVmall’s prevailing return and refund policy and applicable Hong Kong laws.