YYN Store

Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.

• In case of any dispute, the merchant will retain the right of final decision without prior notice.

• Color shown may be slightly different than actual products due to computer monitors settings.

• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.

• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:

1. Opened/used products

2. Without original and unopened packaging

3. Products with “non-returnable” remark

4. Free Gifts/ Accessories / Samples

5. Without the corresponding original order confirmation, delivery note

We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.

Seller’s responsibilities

Customers who purchase regulated electrical appliances, as specified in the Producer Eco-Responsibility Ordinance, can request our company to provide free removal service in accordance to the Removal Service Plan endorsed by the Environmental Protection Department, for the same type and quantity of used REE.

Location

Any premises in Hong Kong.

When to make request

(a) When a customer signs the Record of Choice of Removal Service; or

(b) Customers can request removal service by calling us at _________ within 3 days after the transaction. Late requests will be deemed as no requests for the removal service.

Timing of the removal service

(a) Under normal circumstances, 3 working days are required to collect the used REE after entering into the contact and receipt of the service request from the customer.

(b) The old items at the customers’ designated locations will be removed on the date specified by the customers.

(c) No removal service is available on Sundays and public holidays.

Remarks

(a) The removal service may be different from the delivery and installation service. The old items pending removal can be removed in advance or placed temporarily at the premises for collection later as appropriate. Customers can contact us for arrangement.

(b) The old items will not be returned once collected.

(c) The old items must stand-alone and be freed from other connections or obstacles.

(d) If the old items have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.), our staff will have the right not to remove such items, and there will be no more free removal service for the customers.

(e) Customers shall give no less than 2 working days' notice in respect of any request for change of delivery time, date and/or place.

(f) In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled.

(g) The company shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors.

(h) All personal data are for the purpose of arranging removal service for the old items only and the company shall comply fully with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486).

(i) In case of any disputes, the decision of the company shall be final.