ZURICH INSURANCE - Extended Warranty Protection Plan 

HKTVmall Extended Warranty (EW) Insurance Plan 

1-year additional extended warranty coverage from Zurich Insurance Company Ltd (a company incorporated in Switzerland with limited liability) of selected authorized products purchased on HKTVmall. 

One claim per covered Item for repair and replacement costs during the coverage period; and maximum limit is up to the invoice amount for repair and up to 50% of the invoice amount for replacement

To enroll for the plan, customers should fill in and submit the application details within 45 days from the date of payment. Policy will be effective immediately after the submission date of all policy application details, the warranty policy will be issued after the application is accepted. If customers fail to submit the application within the prescribed time, the warranty policy cannot be issued, and the insurance order will be invalid.

Remarks

1. Zurich insurance product is only available for customers present in Hong Kong at the time of application. 

2. Levy collected by the Insurance Authority (if any) has been imposed on this policy at the applicable rate and would be remitted in accordance with the prescribed arrangements. For further information, please visit http://www.zurich.com.hk/ia-levy .

3. There will be no refund of premium on the unexpired insurance period if the policy is cancelled by you or Zurich.

4. We only accept claims during the extended warranty period.

5. The documents required for a claim include：      

a.  Copy of Official repair quotation and receipt issued by an official authorized service center

b.  Copy of replacement receipt (if beyond repair and need replacement)        

c.  Photos of Damaged items

d.  The Warranty Policy  

The photos and/or descriptions are for reference only and do not form part of the insurance contract. For full terms and conditions and exclusions, please refer to the policy document itself which

shall prevail in case of inconsistency. Zurich Insurance Company Ltd (a company incorporated in Switzerland with limited liability) reserves right of final approval and decision. (If there is any discrepancy between the English and the Chinese versions, the English version shall prevail).

Please read the declarations, policy wording of this Extended Warranty Insurance Plan and the Personal Information Collection Statement of Zurich Insurance Company Ltd (a company incorporated in Switzerland with limited liability) before proceeding to apply for the Plan.

Declaration:

https://bit.ly/4dLMlGx

Policy Wording:

 http://bit.ly/3MBxG4H

Extended Warranty Insurance Plan FAQ:

https://bit.ly/3MAmu8u 

Personal Information Collection Statement:

http://bit.ly/2ubus3y  

How to claim

Submit claim(s) electronically through:

https://www.zurich.com.hk/en/make-a-claim 

You will receive an acknowledgment SMS and/or email in two (2) working days.

The claims assessment will be completed upon receipt of all necessary documents.

Customer Service Hotline: +852 2968 2288 (Mon-Fri: 9:00a.m.- 5:30p.m.)

Claims Hotline: +852 2903 9388 (Mon-Fri: 9:00a.m. - 5:30p.m.; Sat: 9:00a.m. - 1:30p.m.)

For further instructions on filling Insurance Application Details, please go to "Insurance Application

Details" Tutorial.

https://cloud.marketing.hktvmall.com/ExtendedWarrantyTnC2/