Easytalk Group

Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.

• In case of any dispute, the merchant will retain the right of final decision without prior notice.

• Color shown may be slightly different than actual products due to computer monitors settings.

• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.

• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:

1. Opened/used products

2. Without original and unopened packaging

3. Products with “non-returnable” remark

4. Free Gifts/ Accessories / Samples

5. Without the corresponding original order confirmation, delivery note

We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.

‧ Our products will be delivered by HKTVmall. Please refer to Shipping Information for more details.

‧ Actual delivery time depends on the products ordered and the shipping time of the particular merchants.

‧ Shipping time of this store: Monday to Friday, excluding Public Holiday, 9am

‧ In the event of dispute, HKTVmall's decision shall be final and conclusive.

‧ All products are returnable. Please refer to the store return policies and FAQ below.

Store return policy:

Applications for product return or exchange must be made within 7 days of the item receipt date.

We DO NOT ACCEPT return or exchange of below products:

‧ Any unsealed or used product (including the wrapping meterials and stickers).

‧ Any product not in its original condition, is damaged or missing parts for reasons not due to HKTVmall error.