【Delivery Service】
1. This product purchase includes one free delivery. Delivery service covers Hong Kong, Kowloon, and the New Territories, excluding outlying islands. Additional charges may apply to some remote areas*.
2. All delivery dates are estimates. Actual delivery dates may vary depending on product availability. After order confirmation, we will contact you to confirm the actual delivery date.
3. Basic delivery hours are Monday to Sunday, 9:00 AM to 6:00 PM, excluding public holidays in Hong Kong. For special locations requiring specific dates and times, such as: no delivery service on Sundays and public holidays in Hong Kong Island; delivery in Sai Kung area is Monday to Friday; delivery in Tung Chung and Discovery Bay is Thursday; delivery in Ma Wan is Tuesday, etc. Please contact us for details.
4. On the day of delivery, our delivery personnel will try their best to confirm the delivery time with you before delivery. Upon delivery, please immediately check the packaging and outer box condition and sign your name on the delivery slip to confirm receipt. Delivery time is only an estimate and may be adjusted due to traffic or other factors. Our company is not responsible for any loss or damage caused by delays.
5. For deliveries via stairs, a fee of HK$30 will be charged per floor, with 16 steps constituting one floor. Any floor less than 16 steps will be counted as 16 steps.
6. For deliveries using a trolley (including ramps), the first 100 meters will be free, and subsequent 100 meters will be charged at HK$50.
7. In the event of severe weather, serious flooding, road congestion, or closure on the day of delivery, delivery services may be delayed or suspended. Our company will contact the customer by phone to make rescheduled delivery arrangements.
8. For deliveries to outlying islands, our company will only deliver to the ferry terminal. Customers must arrange their own sea transport and product loading/unloading.
9. During delivery and installation, customers must carefully store and protect all furniture, flooring, walls, decorations, and valuables. Our company will not be responsible for any damage.
*Delivery service is not available to Lamma Island, Cheung Chau, other outlying islands, restricted areas, and some remote areas (such as Tai O and Mui Wo). For any questions, please contact our company for a quote.
*Relative area charges: Discovery Bay requires a tunnel toll of $140 and a bridge toll of $40 by land; Tung Chung requires a bridge toll of $40 by land; Ma Wan requires an entry fee of $40. Sea delivery is not available to these areas.
【Installation Service】
Standard installation service is included in product price, but the additional service charges of delivery, installation, site survey, old appliance dismantling or disposing, etc. are also not included. If additional charges apply, our company will inform you of the arrangements after purchasing the product and will then confirm with the customer.
【Statutory Free Removal Service】
Generally, 3 working days must be allowed for the removal service. The removal service will be handled separately from the delivery and installation services (old items awaiting removal can be moved earlier as needed, or temporarily stored at the removal location and moved later). This service is provided by ALBA Integrated Environmental (Hong Kong) Limited (our company is only responsible for booking the statutory free removal service with ALBA on behalf of customers and submitting relevant customer information for booking purposes). If customers need to change the agreed removal service location or time, please call to notify us at least 2 working days in advance.