dyson - Dyson-113335-01-HD17 Supersonic r 風筒 粉霧玫瑰

【Delivery Service Notice】

Thank you for purchasing our products. To ensure a smooth delivery, please note the following:

1. Delivery Arrangements If you choose our door-to-door delivery service, your goods will be delivered by our delivery personnel or a partner logistics service provider. The delivery personnel will try their best to confirm the delivery time with you before delivery. Upon delivery, please immediately check the packaging and outer box condition, and sign your name and signature on the delivery note to confirm receipt. All delivery dates and times are estimates only, and actual times may be adjusted due to traffic or other factors. Our company is not responsible for any loss or damage caused by delays.

2. Delivery Area and Time We will confirm the delivery date and time with you via WhatsApp or WeChat.

- No delivery service on Sundays and public holidays.

- Delivery areas include Hong Kong Island, Kowloon, and the New Territories.

- Delivery to Tung Chung, Ma Wan, and Discovery Bay is arranged on Tuesdays and Thursdays. A separate logistics fee will be charged for Discovery Bay.

- Delivery to outlying islands is limited to Central Ferry Pier.

- Delivery service is not available in border restricted areas, some outlying islands, Disneyland, warehouses, ship drop-off areas, and public places (such as stations, streets, or staircases).

3. Staircase Surcharge: If the delivery location has an elevator, but the delivery person still needs to carry items up and down stairs, a charge of HK$35 per item per floor will be applied (the first floor is free). Steps not between floors are counted as one floor in 10 steps; if the location has a loft, it will be counted as one floor.

4. Walking Delivery Arrangement: If the delivery truck cannot reach the delivery location directly, walking delivery can be arranged only after the delivery person's assessment and the following conditions are met: - The recipient must personally guide the way. - The walking distance must not exceed 10 minutes. - The road surface must be flat, wide, and safe. If the above conditions are not met, the goods will be delivered to the nearest accessible location (e.g., parking lot, village entrance, or public mailbox).

5. Surcharges and Payment Arrangements: If the actual delivery environment does not match the order details (e.g., additional stairs are required), a surcharge may apply. The relevant fees will be assessed on-site by the delivery person and collected in cash. The company is not liable for delivery delays or failures due to traffic, weather, or other circumstances beyond its control.

6. Severe Weather Arrangements: When the Hong Kong Observatory issues Typhoon Signal No. 8 or above, delivery services will be immediately suspended, and a new delivery date will be arranged. If goods cannot be collected on the designated date, the company has the right to dispose of them in any reasonable manner without incurring any liability.

【Installation Service】

1. Refrigerators, front-loading washing machines, top-loading washing machines, and 2-in-1 washer-dryers include basic installation fees. However, basic installation fees are not included for certain categories of home appliances (such as air conditioners, Japanese-style washing machines, bathroom appliances, induction cookers, induction/ceramic combination cookers, stoves, gas stoves, LPG stoves, and bathroom appliances). Additional installation fees may be charged according to the nature and installation process, and these fees will be collected on-site by the installer.

2. It is recommended to purchase a basic installation service of the corresponding capacity and type when purchasing an air conditioner. Details can be found in the product description of the basic installation service.

3. Basic installation does not include the removal and relocation of the old unit.

4. Please note that this product involves installation services. It is recommended that customers have an installation technician from the individual distributor inspect the goods and confirm their integrity. The distributor will also provide relevant product maintenance services. If the customer unpacks the product themselves, they will bear all responsibility for any issues related to the product.

5. Before placing or removing large appliances, customers must disconnect the power supply, remove all connecting pipes, and ensure that the installation location and access routes are unobstructed. Hong Kong Suning will not be liable for any service delays, property damage, or personal injury or other consequences or costs arising from the customer's failure to fulfill the above responsibilities.

6. Customers must provide a safe working platform for all exterior air conditioner installation or warranty services. Hong Kong Suning engineers have the right to refuse service and leave the site if unsafe working conditions are not met, and will not bear any subsequent responsibility.

7. The installation and maintenance services provided by Suning Hong Kong (including labor costs, air conditioner brackets, piping, and other related equipment) only cover malfunctions caused by the product itself, not by human error. Damage caused by misuse, vandalism, accidents, or natural disasters is not covered. Customers are responsible for all costs incurred for inspection, repair, and safety measures (such as scaffolding).

8. Customers may arrange for a qualified contractor to build a safe construction platform. In this case, the customer is solely responsible for all related costs, and Suning Hong Kong will not bear any expenses.

9. Suning Hong Kong is not liable for any repairs or compensation related to unavoidable alterations or damages caused by installations in the customer's home that may obstruct installation or maintenance (including but not limited to: concealed piping, decorations, kitchen cabinets, or other furniture).

10. Suning Hong Kong only provides a 7-day glass maintenance service from the date of air conditioner installation.

11. Air conditioner dismantling services provided by Suning Hong Kong do not include reinstallation. Customers requiring reinstallation will be charged an additional installation fee.

12. All installation services provided by Suning Hong Kong do not include finishing and trimming.

13. After a customer places an order, we will contact the customer within 2 business days, or contact customer service via WhatsApp at +852 2783 2999.