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AKSO HEALTH TECHNOLOGY LIMITED
3.5
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Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
- We provide free delivery services to Hong Kong Island, Kowloon and the New Territories. Delivery services to Tung Chung, Ma Wan and Discovery Bay are only available on Monday, Wednesday, Thursday and Friday. Delivery services to Lantau Island are only available on Wednesday & Friday PM (excluding public holidays).
- Our free delivery services are not applicable to Restricted Areas, some Outlying Islands, Hong Kong Disneyland, warehouses, vessels, and public areas such as stations/roads/staircases.
- For designated Shipping Address with an elevator/lift available and carrying the item up/down stairs is needed after taking the elevator, a surcharge will be applied (HK$30 per floor per item; for stairs, 10 stairs count as one floor with a charge of HK$30 per floor per item. (Complimentary gifts are excluded).