Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable for any return, refund and exchange:
1. Opened/used products.
2. Without original and unopened packaging.
3. Products with “non-returnable” remark.
4. Without the corresponding original order confirmation and delivery note, or any refunded/ returned/ exchanged products and order.
5. Any requests more than 7 days from the received date.
6. Free Gifts / Accessories / Samples.
We will check before return/exchange, the original delivery charge and cost of return are borne by customers.
Customers must return with all free gifts / accessories / samples / discount products in the same purchasing.
We will not accept your require if the item(s) are not be in line with the above terms.
The Chinese version shall prevail.
