Our store will protect your personal Information in accordance with the relevant
provisions of the
Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy
Policies.
• In case of any dispute, the merchant will retain the right of final decision without
prior notice.
• Color shown may be slightly different than actual products due to computer
monitors settings.
• The packaging of product may be dented due to transportation. This does not affect the contents. No refunds or returns. If you are concerned about the denting in the packaging, please do not purchase it.
• In situation where there are limitations, price, promotion offers and other
marketing campaigns
on the HKTVmall may vary from retail stores, the terms and offers are only
applicable to
HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day
you receive your
item, our return policy is valid for 7 days. Item(s) purchased in our store may be
returned and/or
exchanged. Please visit Order History to view related order, then press "Return &
refund" button to report the damaged products. Below situations are not
acceptable in
our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of
return are borne by
customers. Customers must return with all free gifts/ accessories / samples.
