Our store will protect your personal information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and HKTVmall's privacy policy.
• In case of any dispute, the merchant reserves the right of final decision without prior notice.
• Due to different computer monitor settings, the colors shown may differ slightly from the actual product.
• Under certain restrictions, prices, promotional offers, and other marketing activities on HKTVmall may differ from those in retail stores. These terms and offers are only applicable to HKTVmall.
• Our refund policy aims to provide customers with a better shopping experience. You can return or exchange goods within 7 days of receiving them. Please visit "Order History" to view the relevant order and then click the "Return and Refund" button to report the damaged item. Our refund policy does not apply to the following:
1. Opened/used products
2. Unopened products without original packaging
3. Products marked "Non-Returnable"
4. Free gifts/accessories/samples
5. Products without the corresponding original order confirmation and delivery note. We will inspect the goods before returning or exchanging them. Both the original shipping cost and the return shipping cost are borne by the customer. Customers must include all gifts/accessories/samples when returning goods.
