Store Category Filtering
T & C
• Our store will protect your personal information in accordance to the relevant provisions of the personal Data Protection Act and in accords to HKTV Mall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Colour shown may be slightly different from actual products.
• In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTV Mall may varies from retail stores, the terms and offers are only applicable to HKTV Mall.
Delivery / Return
• Tel 2889 7078
• Customers are required to pay HK$100 (per address) for any delivery service they request if their purchase amount is less than HK$500.
• Under normal circumstances, goods ordered will be delivered to customers in 7 to 14 working days from the date of order, depending on the requested area of delivery. Customers will be informed the delivery date and time by us one working day before the delivery date.
• We will only provide delivery to Hong Kong Island, Kowloon, the New Territories, Ma Wan, Tung Chung and Discovery Bay. Customers are required to arrange their own delivery to outlying islands, Closed Area, or traffic restricted area where delivery truck is not allowed to access.
• Customers are required to pay an extra charge of HK$50 per delivery to Ma Wan, HK$150 per delivery to Tung Chung, and HK$250 per delivery to Discovery Bay.
• For outlying islands, customers are required to arrange their own shipping; we can only provide delivery to Central Ferry Pier.
• For yachts, customers are required to arrange their own transportation from the dock to the yacht; we can only provide delivery to the pier. Customers are required to pay additional charge (to be determined) for delivery from the pier to the dock.
• Customers are required to pay an extra charge of HK$40 per floor per carton for under 40 kg, HK$80 per floor per carton for 40 to 70 kg, HK$120 per floor per carton for 70 to 100 kg, HK$160 per floor per carton for 100 kg to 130 kg, to be determined for 130 kg or above for delivery to building without lift service, or goods cannot be fit in or be transported by the lift. For transporting more than 3 floors, extra charge is to be determined.
• Customers are required to pay additional charge (to be determined) for delivery requires walking long distance when truck is unable to reach the building.
• Delivery scheduled will be cancelled when typhoon signal No.8 or above or when rainstorm warning signal black is hoisted. Customers will be contacted for delivery schedule rearrangement afterwards.