• Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. For defective item(s) which agreed by the merchant and from the day you receive your item, only product exchange is allowed. Our return policy is valid for 7 days. Please call a before you come to our store. Below situations are not acceptable in our refund policy:
1. Opened / Worn / Used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts / Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
** Only defective item(s) which agreed by merchants can be refunded. We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts / accessories / samples.
