
OK Family
4.0
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Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
Our products will be delivered by HKTVmall, please refer to Shipping Information for more details.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchant.
• Shipping time of this store: Monday to Saturday, excluding Public Holiday, 9am.
• The merchant reserves the right to amend the stated terms herein without prior notice. In
case of any dispute, the decision of the merchant and HKTVmall shall be final.
Our company founded by Mr Cheng Chun in 1986 in HONG KONG, whichproduces high-qualityproprietary herbal nutritional food and health care products, in order to promote the public health concerns to the society. Products are sold to Southeast Asia, the United States, Canada, Australia, won the trust of all. In 2009, we are awarded "Hong Kong Top Ten famous original brand" award, and also the"the most trusted medical health website" award by Hong Kong Medical Professional Associatio in 2016 due to our concern on ESG (Environment, Social and Governance)
All products are made in Hong Kong, comply with ISO 22000 certified. In addition, our products pass through the Hong Kong Standards and Testing Centre and SGS test in line with safety guidelines in testing heavy metals, pesticides and microbial to ensure producing high quality nutritional and health product comply with Good Manufacturing Practice.
Handmade Soap is manufactured by a company that meets the standards and specifications of pharmaceutical factories, and with the advice of experts, Chinese medicine practitioners and Chinese medicine pharmacists, we have developed high-quality handmade soaps that are effective, safe, reliable and environmentally friendly.
