OREGION & LIGHTISURE

In order to provide the best guarantee to consumers, our store has a "Return and Exchange Purchase Guarantee". If the customer finds that there is a problem with the product and needs to return it within 7 days of receiving the product.

Customers can select the relevant order in the "Order History" and click "Report Product Problem" to deal with the problem or missing product. Each shopping receipt is limited to one exchange, but no refunds.

The following situations will not be subject to exchange processing arrangements:
1. The product has been opened or has been used (for example, the packaging tape or box has been torn off).
2. The goods are not well packaged, damaged, damaged or incomplete.
3. Any discounted item, clearance item or sale item that shows no return.
4. Any freebies, accessories, and trial-size gifts.
5. Failure to present the product sales list or the shopping receipt has been exchanged once.

Before returning, we must check and verify the return. If we find that the situation does not meet the above return rules, all returns will not be returned. Upon return, shipping and handling charges (if any) for the original order will be borne by the customer, sorry for the inconvenience.

If customers return the product with promotional gifts or special purchase products, etc., customers must also return the product, otherwise, the return will not be processed. If it is found that the returned product does not meet the company's return terms, it will not be processed. We apologize for the inconvenience.

Our products are delivered by HKTVmall, please refer to Delivery Service for details.
• Actual delivery time will be calculated based on the items selected in your order and the shipping time of the relevant merchant.
• Our store shipping hours: are Monday to Friday (excluding public holidays) at 1 PM.
• Merchant reserves the right to amend these terms at any time without prior notice. In case of any disputes, the decision of the Merchant and HKTVmall shall be final.