• Our store will protect your personal Information in accordance to the relevant provisions of personal Data Protection Act and in accordance with HKTVmall Privacy Policies.

• Colour shown may be different from actual products.

• All products are non-refundable

• Warranty service is valid only in Hong Kong. Please keep the invoice and delivery note to enjoy the warranty service.For warranty enquiries, please contact 2790 2300 / 2173 7868

• Warranty service does not cover spare parts such as battery, battery charger, craft of blood pressure monitor, wire, gel pad, head portion of hand held massager, fabric cover, upholstery and cabinet.

• The warranty does not cover the following:

        1) The product has been damaged by fire, water, typhoon or other natural disaster.
        2) The product has been altered or repaired by an unauthorized person.
        3) The product has been damaged by misuse and negligence.

        4) The product has been damaged due to abnormal power supply.

• Limitations, price, promotion offers and other marketing campaigns on HKTVmall may be different to those in retail stores. Certain terms and offers are only applicable to HKTVmall.

• In case of any disputes, the merchant will retain the right of final decision without prior notice.

The “Merchant Delivery” goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. All “Merchant Delivery” goods from this store are entitled to free delivery service. Some remote areas require additional delivery fee, please contact merchant directly for details.


Below are remote areas for your reference:
Tuen Mun Town Centre, Siu Chi, Siu Tsui, On Ting, Yau Oi South, Yau Oi North, Tsui Hing, Shan King, King Lung, Hing Chak, San Hui, Sam Shing, Hanford, Fu Sun, Yuet Wu, Siu Hei, Wu King, Butterfly, Lok Tsui, Lung Mun, San King, Leung King, Tin King, Po Tin, Kin Sang, Siu Hong, Prime View, Fu Tai, Tuen Mun Rural, Fung Nin, Shui Pin, Nam Ping, Pek Long, Yuen Long Centre, Yuen Lung, Fung Cheung, Shap Pat Heung East, Shap Pat Heung Central, Shap Pat Heung West, Ping Shan South, Ping Shan Central, Ping Shan North, Ha Tsuen, Tin Shing, Shui Oi, Shui Wa, Chung Wah, Yuet Yan, Fu Yan, Yat Chak, Tin Heng, Wang Yat, Ching King, Kingswood North, Tsz Yau, Yiu Yau, Tin Yiu, Kingswood South, Chung Pak, Fairview Park, San Tin, Kam Tin, Pat Heung North, Pat Heung South, Luen Wo Hui, Fan Ling Town, Cheung Wah, Wah Do, Wah Ming, Yan Shing, Shing Fuk, Fanling South, Ching Ho, Yu Tai, Sheung Shui Rural, Choi Yuen Shek Wu Hui, Tin Ping West, Fung Tsui, Sha Ta, Tin Ping East, Queen's Hill, Tai Po Hui, Tai Po Central, Chung Ting, Tai Yuen, Fu Heng, Yee Fu, Fu Ming Sun, Kwong Fuk & Plover Cove, Wang Fuk, Tai Po Kau, Wan Tau Tong, San Fu, Lam Tsuen Valley, Po Nga, Tai Wo, Old Market & Serenity, Hong Lok Yuen, Shuen Wan, Sai Kung North, Sai Kung Central, Pak Sha Wan, Sai Kung Islands, Hang Hau East, Hang Hau West, Po Yee, Wai King, Do Shin, Kin Ming, Choi Kin, O Tong, Fu Kwan, Kwan Po, Nam On, Hong King, Tsui Lam, Po Lam, Yan Ying, Wan Hang, King Lam, Hau Tak, Fu Nam, Tak Ming, Sheung Tak, Kwong Ming, Wan Po North, Wan Po South, Lantau, Yat Tung Estate North, Yat Tung Estate South, Tung Chung North, Tung Chung South, Discovery Bay, Peng Chau & Hei Ling Chau,. Lamma & Po Toi, Cheung Chau South, Cheung Chau North

•Our products will be delivered by HKTVmall or OSIM, please refer to Shipping Information for more details.

•Actual delivery time depends on the products ordered and the shipping time of particular merchants.

•Delivered by HKTVmall: Shipping time: Monday to Friday 9am (excluding Public Holiday).

•Delivered by OSIM: Delivery will be made in 7-10 working days from the date of purchase. OSIM shall contact the customer for delivery arrangement. Delivery time: Monday to Saturday 11am-9pm (excluding Public Holiday).

•All products are non-returnable.

•In the event of dispute, HKTVmall's and OSIM's decision shall be final and conclusive.