1-year warranty service provided
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T & C
• Our store will protect your personal Information in accordance to the relevant provisions of personal Data Protection Act and in accordance with HKTVmall Privacy Policies.
• Colour shown may be different from actual products.
• All products are non-refundable
• Warranty service is valid only in Hong Kong. Please keep the invoice and delivery note to enjoy the warranty service.For warranty enquiries, please contact 2790 2300 / 2173 7868
• Warranty service does not cover spare parts such as battery, battery charger, craft of blood pressure monitor, wire, gel pad, head portion of hand held massager, fabric cover, upholstery and cabinet.
• The warranty does not cover the following:
1) The product has been damaged by fire, water, typhoon or other natural disaster.
2) The product has been altered or repaired by an unauthorized person.
3) The product has been damaged by misuse and negligence.
4) The product has been damaged due to abnormal power supply.
• Limitations, price, promotion offers and other marketing campaigns on HKTVmall may be different to those in retail stores. Certain terms and offers are only applicable to HKTVmall.
• In case of any disputes, the merchant will retain the right of final decision without prior notice.
Delivery / Return
•Our products will be delivered by HKTVmall or OSIM, please refer to Shipping Information for more details.
•Actual delivery time depends on the products ordered and the shipping time of particular merchants.
•Delivered by HKTVmall: Shipping time: Monday to Friday 9am (excluding Public Holiday).
•Delivered by OSIM: Delivery will be made in 7-10 working days from the date of purchase. OSIM shall contact the customer for delivery arrangement. Delivery time: Monday to Saturday 11am-9pm (excluding Public Holiday).
•All products are non-returnable.
•In the event of dispute, HKTVmall's and OSIM's decision shall be final and conclusive.