1. In case of bad weather, typhoon and other force majeure factors, it will be possible to delay the parcel arrival time.
2. An incomplete delivery address and contact number will result in an inability to deliver.
3. We cannot provide a change of address service after the order is shipped.
4. We are unable to deliver the service to the designated courier service provider as required by customer.
Store Category Filtering
T & C
• After-sales cleaning service shall be provided to jewellery products purchased at our store. Please bring along the products and the sales invoice to any one of the 16 retail shops of Prince Jewellery And Watch located in Hong Kong
• Our store reserves the right to amend these terms and conditions without any prior notice
• Color shown may be slightly different from the actual products due to computer monitor settings. Actual products shall prevail
• Subject to the actual circumstances, sales price, marketing and promotion offers, conditions and limitations will be different between HKTVmall and retail stores. These terms and offers are only applicable to those transactions in relation to HKTVmall
• In case of any dispute, our store reserves the right to make final decision without any prior notice
• Chinese translation of the terms and conditions is for reference purpose. Where any discrepancy arises between Chinese and English versions of these terms and conditions, the English version shall prevail
Delivery / Return
• The 'Merchant Delivery' goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee.
• Our products will not be delivered by HKTV mall. And we will need more time to dispatch.
• Free delivery service is provided.
• Please double check properly before signed and received parcel.
• Actual delivery time depends on the products ordering date and the shipping time of our regulation.
•Our dispatch time is from Monday to Friday, excluding Saturday, Public Holiday and Non-Business Days.
• No exchange/return and return service is provided.