All items are delivered by hktvmall. Please refer to the platform delivery terms for details.
Actual delivery time will follow the time slot you selected during checkout.
No return service is provided by our store.
Our products are genuine original goods supplied by China Unicom (Hong Kong) Operations Limited.
Official China Unicom Support (WhatsApp): (852) 63610010
Merchant After‑sales Contact:
Email: RoamLink@qq.com
Online Support: WhatsApp / WeChat: (852) 97115088
Notes:
The SIM card is plug‑and‑play. If it does not work, please turn on mobile data and data roaming, and check your APN settings. Connection issues may not be caused by a defective SIM card. Please contact our support for troubleshooting first.
Customer service details are printed on the SIM card package; you may contact us via Wi‑Fi.
Service Hours: 9:00 – 23:00, Monday to Sunday
Please provide the ICCID on the card back and describe your problem for immediate assistance.
We reserve the right to reject all complaints and refund requests if you fail to contact us for support before returning to Hong Kong.
Please keep the original SIM card and packaging intact for future verification.
