
Skin Generics
5.0
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Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
Our products will be delivered by HKTVmall, please refer to Shipping Information for more details.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchant.
• Shipping time of this store: Monday to Saturday, excluding Public Holiday, 9am.
• The merchant reserves the right to amend the stated terms herein without prior notice. In
case of any dispute, the decision of the merchant and HKTVmall shall be final.
Originating from Spain, premium dermocosmetic brand SKIN GENERICS is built around the philosophy “LISTEN TO YOUR SKIN”, focusing on decoding the true needs of the skin with science and precision.
We believe real skincare is not about following trends, but about accurately interpreting the signals sent by your skin and responding with targeted, science-backed formulas – acting as your skin’s best “interpreter” and “algorithm designer”.
SKIN GENERICS is committed to full ingredient transparency: formulas are clearly disclosed, INCI lists are treated as “efficacy manuals”, and each product shows the percentage of active ingredients and their main targets at a glance, so you always know what you are putting on your skin.
In terms of real concentration, products feature high levels of potent actives, all verified through third-party stability testing, and these percentages are printed proudly on the front of the packaging – never just trace amounts for marketing.
The brand also advocates streamlined routines: a high-performance serum plus a multi-tasking emulsion can cover around 80% of daily skincare needs, taking just about 2 minutes morning and night – even when travelling, two products are enough for a complete routine.
For safety and tolerance, SKIN GENERICS uses pharmaceutical-grade controlled-release technology from Spain and a pH-buffering system to deliver powerful yet potentially irritating ingredients gradually, combined with a “test first, then apply to full face” approach to help reduce the risk of sensitivity or irritation.
With its own laboratory and a simplified distribution model, SKIN GENERICS maintains clinic-level, high-concentration formulas while keeping prices accessible, lowering the barrier to trying effective, safe, and precise professional skincare.
