Return & Refund Policy
1. General Policy
This Return & Refund Policy applies exclusively to products purchased directly through the Ten Ten One Ten Limited. By placing an order on our website (on our HKTV mall), you agree to the terms set forth herein.
2. Return Eligibility
To be eligible for a return, exchange, or refund, the following conditions must be strictly met:
The product must be reported to our customer service within 7 business days from the date of receipt.
The product must be unopened, unused, and in its original packaging, with all seals, tags, and accessories intact.
The product must be in resalable condition, as determined solely by Ten Ten One Ten Limited.
3. Non-Returnable Items
The following items or situations are not eligible for return, exchange, or refund under any circumstances:
Products reported more than 7 business days after receipt.
Products that have been opened, used, tested, or tampered with (including but not limited to broken seals, torn packaging, or missing components).
All discounted items, clearance products, promotional bundles, or sale items (unless otherwise required by applicable law).
Any free gifts, trial-size samples, or promotional giveaway items.
Products purchased from unauthorized retailers, third-party platforms, or any channel other than our official online store.
Products that have been damaged due to misuse, mishandling, or failure to follow care instructions.
Ten Ten One Ten Limited reserves the right to amend, update, or modify this Return & Refund Policy at any time without prior notice. The latest version will always be published on our official website.
In the event of any dispute, Ten Ten One Ten Limited reserves the right to make the final and binding decision.
