Top Forest Manufactory

* Our store protects your personal data in accordance with the Personal Data (Privacy) Ordinance and complies with HKTVmall’s Privacy Policy.

* In case of disputes, our store reserves the right of final decision without prior notice.

* Product colors may vary due to monitor settings or lighting. Sizes may vary slightly due to manual measurement. All items are subject to the actual product.

* Prices, promotions, terms, and conditions on HKTVmall may differ from physical stores. All terms apply exclusively to HKTVmall.

* Exchange Policy: If quality issues or shortages are found within 7 days of receipt, please go to “Order History,” select the relevant order, and click “Report Product Issue.” We will follow up as soon as possible. Each order is eligible for one exchange only; no refunds.

Exchanges are not accepted if:

1) Product has been opened/used (e.g. packaging removed or tag cut).

2) Product is not in original packaging, or is damaged/incomplete.

3) Discounted, clearance, or marked non-returnable items.

4) Free gifts, accessories, or samples.

5) No valid receipt, or the product has already been exchanged once.

Additional Notes:

- All items will be inspected before exchange.

- Delivery charges and return shipping costs are borne by customers.

- Customers must return all free gifts, accessories, or samples received with the product.

Our products will be delivered by HKTVmall, please refer to Shipping Information

for more details.

• Actual delivery time depends on the products ordered and our shipping time.

• Shipping time of this store: Monday to Friday, excluding Public Holiday.

• The merchant reserves the right to amend the stated terms herein without prior notice. In case of any dispute, the decision of the merchant and HKTVmall shall be final.