ZEKCA STORE

1. If the order has not been shipped, you can cancel all orders.

2. Damaged packaging and accessories are required to return the product (do not include it as a finished product), and it will not affect the brand new product for secondary sales.

3. Assembled Products cannot be returned if they have been assembled.

4. If the product has special packaging bags such as hardware screws, zipper chains, and cartons, it must also be kept intact without any damage and terminated at the same time. Returns cannot be accepted if damaged.

5. Boxes and hats (such as shoes/boots) should be packaged in ink-free wrapping paper/paper bags/cartons (do not paste the return form directly on the product accessories), residents' rights.

6. Food products, fresh food and fruits cannot be returned or exchanged after delivery, except for the following situations in the delivery, which will cause the food to be in contact with the air. If there are any of the above situations, please contact the customer service email cs@zekca.com.tw or whatsapp : +852-9849-8048, please provide a complete picture of the product when you receive it, so that the customer service can assist in reissuing new products.

7. If you want to know more about how to use the product before ordering the product or after receiving the product, please call or write to the customer service staff directly.

8. If the returned goods cannot be restored to their original condition, the right to return the goods will be affected or part of the cost will be borne.

Delivery methods :

1. SF Express

2. Postal parcel Delivery service

- shipping cost calculation:

    You can enjoy the free shipping offer to commercial and industrial addresses in all districts in Hong Kong (except remote areas and outlying islands) with a single purchase of $350 or more.

Please note!

    Shipping Time : Unless there are special circumstances, all spot goods will be sent within seven working days after completing the order payment procedure. (Working days are based on Taiwan)

Transportation arrangements for remote and outlying island areas:

    Items will be shipped by SF Express and the receiver will pay the freight. If the address provided by the customer is not within the service scope of SF Express, it will be sent by postal parcel.

    Remote areas include but are not limited to:

Any traffic control area or area where trucks are prohibited from entering Outlying island areas include but are not limited to:

    Lantau Island (except Tung Chung). Chek Lap Kok. Airport. Expo. Disney. Ngong Ping. Tai O. Mui Wo. Discovery Bay. Ma Wan. Changzhou. Lamma Island. Peng Chau. Penny's Bay. Xilingzhou. Po Toi Island. Guanyin Mountain Village

Note :

    If necessary, for some addresses, it may be necessary to arrange for the consignee to deliver at a designated location, for example, the address of the tenement building is handed over at the ground floor, and the address of the village house is handed over at the village entrance or the public parking lot next to the main road. If the delivery location cannot be reached directly by vehicle, the driver will arrange for delivery at a safe parking spot on the road.