Our store will protect your personal Information in accordance with the relevant
provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without
prior notice.
• Color shown may be slightly different than actual products due to computer
monitors settings.
• In situation where there are limitations, price, promotion offers and other
marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day
you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. If for any reason the gift does not arrive with your order,
we unfortunately cannot offer replacements or exchanges.
Thank you for your understanding and support!
5. Any slightly pressed, squashed or crumpled
on outer packaging box that does not affect quality
nor functions of product will not be applied for return.
Thank you for your understanding.
6. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of
return are borne by customers. Customers must return with all free gifts/ accessories / samples.