• This store does not have a return or return.
• Due to the quality of the goods, the damage caused during the transportation or the replacement of the goods and the order, it is necessary to return the goods. You need to contact HKTV Mall within 7 days from the date of receipt, and the goods together with the original packaging (including all guarantee labels, Refunds or exchanges can only be obtained if the instructions for use, maintenance card and other products are listed together.
Collection and delivery services are not provided in the following areas:
i. Islands area (except Tung Chung);
ii. Lantau Island, Ma Wan, Kwun Yin Shan Village;
iii. Any controlled areas and areas where trucks are prohibited from entering;
iv. Logistics warehouses, transit warehouses, warehouses where you need to queue up to pick up or deliver goods, and warehouses where you need to pay entry fees or registration fees.
Limited delivery service is available at the following locations:
i. Government agencies (including but not limited to government offices, police stations), hospitals and funeral parlors do not provide door-to-door delivery services, and the recipient must be asked to hand over the goods at the door;
ii. Some addresses require customers to go to a designated location for delivery, such as underground delivery for buildings without lifts, village house addresses at the village entrance, archway, or a delivery location mutually agreed upon by the delivery person and the recipient;
iii. If the delivery location cannot be reached directly by vehicle, the driver will arrange delivery at a safe parking point on the road.
