Returns: Our return policy extends for 30 days. If 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.
To qualify for a return, the item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Refunds (if applicable): Upon receiving and inspecting your return, we will send you an email to confirm the receipt of your returned item. You will also be notified of the approval or rejection of your refund. If your refund is approved, it will be processed, and the credit will be automatically applied to your credit card or original method of payment within a specified timeframe.
Sale Items (if applicable): Please note that only regular-priced items are eligible for a refund; unfortunately, sale items cannot be refunded.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email at seohyun.lee@estherfourmula.co.kr and send your item to: Esther Formula, 1501, 13, Eonju-ro 30-gil, Gangnam-gu, Seoul, Republic of Korea Phone: +82-10-2002-5042
Shipping: To return your product, you should mail it to: Esther Formula, 1501, 13, Eonju-ro 30-gil, Gangnam-gu, Seoul, Republic of Korea Phone: +82-10-2002-5042
You are responsible for covering your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it takes for your exchanged product to reach you may vary depending on your location. If you are shipping an item worth over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item.
