•Actual delivery time depends on the products ordered and the shipping time of the particular merchants.
•Shipping time of this store: Monday to Friday, excluding Public Holiday
•All products are non-returnable.
•In the event of dispute, HKTV Mall's decision shall be final and conclusive.
• In order to provide high-quality service, if the customer finds a problem with the product within 7 days after receiving the product, you can select the relevant phone number in the "Order History" to contact the merchant to deal with the problem or missing product (but no refund).
The following situations will not be exempted from the exchange and return processing arrangement:
1. The product has been opened or used (including installed or partially installed)
2. The goods have not been kept in good packaging, have been damaged, damaged or incomplete. (eg packing carton or box or bag lost or damaged)
3. Personal preference, color difference, smell and other non-quality issues
4. There is no return for large furniture. If there are slight scratches that may appear during transportation (if it does not affect the use, no return is allowed), we can reissue the accessories for free. Sorry for the inconvenience.
5. If the goods are lost or damaged due to uncontrollable factors, our store will arrange to reissue or replace the goods/accessories, depending on the actual situation.
6. Before returning the goods (the integrity of the goods must be checked), the shipping and handling costs of the original order (such as installation fees, handling fees, etc.) will be borne by the customer. If the returned goods do not meet the return terms of our store, they will not be processed. , please forgive me.
7.In order to minimize the chance of damage during transportation, our store will strengthen the packaging according to the needs of the product, such as wooden frame reinforcement. The packaging is to be dismantled by the customer.
