If order amount per each single delivery address is below $500, extra $50 delivery fee will be charged. Please pay the delivery free by cash upon delivery.
Store Category Filtering
T & C
• Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordiance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Colour shown may be slightly different than actual products due to computer monitors settings.
• In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may varies from retail stores, the terms and offers are only applicable to HKTVmall.
Delivery / Return
• Our products will be delivered by Cook Cook Land.
• Order Cut-off time of this store: Monday to Friday, excluding Public Holiday, 9am and 3pm.
• After the Customer has made payment for an order, Cook Cook Land will contact the Customer generally at least 1 working day after such payment but no more than 3 working days about delivery arrangements.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchants.
• All order deliveries should be finalized upon telephone confirmation.
• During bad weather conditions (e.g. black rain, typhoon no. 8 or above) we will suspend and rearrange any delivery scheduled.
• We will effect delivery to Hong Kong Island, Kowloon, the New Territories (excluding all outlying islands, e.g Sai Kung, Tung Chung, Discovery Bay, Ma Wan, Mid-Level, Stanley, Sai O Village, remoted area and the restricted area assigned by Highways department). All delivery service's decision shall be final and conclusive by Cook Cook Land.
• The pictures are reference only.
• In the event of dispute, HKTVmall and Cook Cook Land's decision shall be final and conclusive.
Store return policy:
• In the event of discovering damaged products, please return the damaged or wrong products by simply follow our Return Procedures.
• We reject any return/exchange if waybill is singed by customers.
• We do offer exchanges only if you received a damaged, defective, or incorrect product.
We DO NOT ACCEPT return or exchange of below products:
• Any unsealed product (including the wrapping meterials and stickers).
• Any product not in its original condition, is damaged or missing parts for reasons not due to HKTVmall error.