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Store Remarks

CNY Holiday:
Delivery Service will be suspended from 7 Feb, 2024; and will resume normal from 19 Feb, 2024.

• We do not accept returns, exchanges or returns.

•The color of the product may vary slightly depending on the computer screen setting, and everything is subject to the actual product.

• Due to manual measurement, the measurement error of 1-3cm is within the normal range

•If the goods encounter inconsistencies with the order content or have quality problems, you need to contact the customer service of HKTV Mall within 7 days from the date of receipt for return and exchange. When returning or exchanging goods, the goods must be in the original packaging and returned before they can be returned or exchanged.

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Delivery / Return

Our store 7-10 days shipment, handed over to the third-party courier company delivery, the specific delivery time is subject to the actual arrangement of the third-party courier company.

The price does not include installation fee, upstairs fee, and removal fee

Stairs up cost:

Generally, the upstairs fee of a tenement house or village house is judged by the courier company when delivering the goods.

Delivery to the house:
In order to protect the safety and interests of both customers and couriers, the courier will generally deliver the goods at the door of the delivery address or at a designated location.

The following situations will not be exempted from the exchange and return processing arrangement:
1. The product has been opened or used (including installed or partially installed)
2. The goods have not been kept in good packaging, have been damaged, damaged or incomplete. (eg packing carton or box or bag lost or damaged)
3. Personal preference, color difference, smell and other non-quality issues
4. There is no return for large furniture. If there are slight scratches that may appear during transportation (if it does not affect the use, no return is allowed), we can reissue the accessories for free. Sorry for the inconvenience.
5. If the goods are lost or damaged due to uncontrollable factors, our store will arrange to reissue or replace the goods/accessories, depending on the actual situation.

6. Before returning the goods (the integrity of the goods must be checked), the shipping and handling costs of the original order (such as installation fees, handling fees, etc.) will be borne by the customer. If the returned goods do not meet the return terms of our store, they will not be processed. , please forgive me.

7.In order to minimize the chance of damage during transportation, our store will strengthen the packaging according to the needs of the product, such as wooden frame reinforcement. The packaging is to be dismantled by the customer.

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