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Nature Friend
2.0
Store Main Page
All Products
Nature Friend will protect your personal information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
In case of any dispute, Nature Friend will retain the right of final decision without prior notice.
Color shown may be slightly different than actual products due to computer monitors settings.
In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
SHIPPING:
We ship from South Korea directly by EMS, DHL, Fedex, UPS express and aim to deliver within 7-14 business days (without weekends/public holidays) after receiving the order.
DELAYED SHIPMENT:
Please understand that there are many factors that may occur delivery delay such as weather, flight delay, or other circumstances that are beyond our control. We will try our best to achieve the delivery.
REFUND:
Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy.
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Non-returnable products, such as food
5. Free Gifts/ Accessories / Samples
6. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.