
ToysRUs Flagship Store
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• No refund or exchange other items.
• Opened merchandise with a manufacturing defect will be exchanged same item once within 7 days from date of delivery. Manufacturing defect will be determined upon inspection and at the sole discretion of Toys”R”Us. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products.
• The original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
• Star Card points and promotion offers of stores and online shop are not applicable in HKTVmall order.
• General Refund and Exchange terms and conditions of Toys“R”Us are not applicable to purchase in HKTVmall. •Toys“R”Us reserves the right of final decision in case of any disputes.
Our products will be delivered by HKTVmall, please refer to Shipping Information for more details.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchant.
• Shipping time of this store: Monday to Saturday, excluding Public Holiday, 9am.
• The merchant reserves the right to amend the stated terms herein without prior notice. In
case of any dispute, the decision of the merchant and HKTVmall shall be final.
Toys“R”Us Asia has one of the largest range of toys in the Hong Kong SAR! We have 14 stores city wide.
Our vision is to fuel imagination and inspire our next generation through the power of toys and play. The company’s mission is to be the trusted toy leader, providing premier toys and inspiring play experiences for both kids and kidults.
Toys“R”Us Asia, headquartered in the Hong Kong SAR, currently operates around 460 stores across Asia. This includes locations in Mainland China, Japan, Malaysia, the Hong Kong SAR, Singapore, Taiwan, Thailand and Brunei. The company also licenses over 90 additional stores in the Philippines and the Macau SAR. In addition to these brick-and-mortar locations, Toys“R”Us has an eCommerce presence on major Asian shopping platforms as well as its own online stores serving each market.
We offer a carefully selected range of quality local and international brands, and innovative and exclusive products. We also provide engaging loyalty programs as well as interactive and immersive in-store play experiences that inspire learning at every stage of a child’s development.
