This store will protect your personal data in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and comply with HKTVmall's Privacy Policy.

• In case of any dispute, the merchant reserves the right of final decision without further notice.

• Product colors may vary slightly due to differences in computer screen settings; the actual product shall prevail.

• Due to practical limitations, HKTVmall and physical stores may have different sales prices, promotions, conditions, and restrictions. All terms and conditions apply only to HKTVmall.

The following situations are not eligible for exchange:

1. The product has been opened or used (e.g., the packaging tape or box has been torn off).

2. The product has not been kept in its original packaging and has been damaged, destroyed, or is incomplete.

3. Any discounted, clearance, or special offer items that are marked as non-refundable.

4. Any free gifts, accessories, or trial samples.

5. Items exchanged once without a sales slip or receipt.

We must inspect and verify returned items before processing any returns. If the returned items do not meet the above return/exchange policies, all returns will not be accepted.

The original order's shipping and processing fees (if any) will be borne by the customer upon return. We apologize for any inconvenience.

If the returned items included promotional gifts or discounted items, these must also be returned; otherwise, the return/exchange will not be processed.

If the returned items do not comply with our return policy, they will not be processed. We apologize for any inconvenience.

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