Shipping local
1. Lantau Island, Tung Chung, Ma Wan and Discovery Bay are remote areas and require an additional charge of $300.
2. This delivery service must meet the following conditions. Otherwise, customers will be responsible for paying additional fees or settling the charges next to the parking space.
I. There are free parking spaces outside the building, and
II. There is no need to go up stairs or ramps to transport from the parking space to the guest door, and
III. General transportation tools can be used.
3. If parking lot fees or gate fees are required, the customer will be responsible for the actual payment.
4. If you need to transport your items up stairs or an incline, please refer to the "Charge Schedule for Stair Transport". This additional surcharge is payable prior to delivery.
5. If the transportation distance is too long, or general transportation tools cannot be used during the journey, the goods will be handed over next to the parking space. Additional charges may be borne by the customer, calculated based on distance and product condition. Please contact customer service for details.
6. Delivery hours are Monday to Saturday, approximately 8 a.m. to 5 p.m., excluding public holidays and certain days. We will arrange delivery times according to different regions.
Fee table for moving upstairs
1. When transporting goods to the delivery address, if there are more than 4 stairs, a stair handling fee will be charged.
2. The charges for each floor are as follows. If there is less than one floor, it will be calculated as one floor. In some special cases, separate quotation is required.
General toilet, faucet, basin, basin cabinet, mirror box, hardware and accessories: $100/item (per floor)
<1.5m bathtub: $150/piece (per floor)
≥1.5m bathtub: $200/piece (per floor)
Artificial stone bathtub, fiber bathtub, massage tub (price will depend on the actual environment)
Shipping time
1. Orders are processed and shipped within 2-5 working days after payment is received. Customer service will proactively contact customers to update changes in delivery arrangements.
2. If the customer needs to change the agreed delivery date, please notify the company before 12:00 noon one working day before the delivery date. Otherwise, the company will charge an additional administrative fee of $300. (Only for local delivery)
3. If no one is available at the delivery address to receive the goods on the scheduled delivery date and time, the delivery fee will not be refunded. If you need to arrange delivery again, customers will need to pay an additional administrative and delivery fee of HK$300. (Only for local delivery)
4. Due to unpredictable changes in road traffic, customers cannot set a designated delivery time. Please forgive me.
Instructions for receiving goods
1. Customers or consignees need to inspect the goods clearly before receiving the goods. If you find quality problems with the goods immediately upon receipt (such as damage, scratches on the surface, cracks, mismatched models), please take photos and reject the goods, and notify our company. The customer service department will follow up after being informed.
2. When the customer or consignee signs the delivery note, it means that the quality of the goods has been accepted and the transaction has been completed. If there is any subsequent investigation into the quality of the goods, our company will not accept it.
adverse weather effects
1. In the event of typhoon No. 8 or above, or a black rainstorm warning signal is hoisted, or there are force majeure events, the delivery service will be suspended and the delivery date will be arranged separately.
