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Delivery / Return

‧Our products are delivered by the merchant itself.

‧The actual delivery time will be calculated based on the products selected in your order and the shipping time of the relevant merchants.

‧Our store's shipping time: Monday to Friday (excluding public holidays) at 1 p.m. We will contact you to arrange delivery arrangements after receiving the order. The delivery service will be arranged approximately 5-8 days from the day of purchase. The calculation will be based on the products selected in your order and the shipping time of the relevant merchants, and will be subject to the actual contact and arrangement by the courier.

‧The marked price includes free shipping and does not include installation. Customers need to assemble by themselves. Please fill in the delivery address and contact number on the purchase page. Any errors or omissions in the delivery information may cause delivery delays or increase delivery costs.

‧If there is any damage or usage problems with the goods received, please contact our store via Whatsapp within 7 days of receiving the goods, and provide relevant information about the damage or usage of the goods (photos and videos), and cooperate with our store to confirm the specific details of the problem.

‧Some products require simple assembly. If the problem is found to be part of the accessories, in this case only the relevant accessories will be replaced and no exchange will be performed.

‧For some products confirmed by merchants as "defective products", if it cannot be replaced or reissued with accessories, exchange service can be arranged within 7 days after the customer receives the goods, and no returns or refunds are provided.

‧Delivery time is generally 10am-6pm from Monday to Friday. If it falls on public holidays or weekends, delivery may be delayed.

‧Delivery time cannot be specified. The delivery time is dynamically adjusted according to the logistics situation, and the delivery time does not represent the delivery time.

‧Excludes climbing fees and transportation fees. For example, in remote areas (Sai Kung, Clear Water Bay, Shek O, Stanley, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island, Ping Chau, South Lantau (including but not limited to: Tai O, Tong Fuk, Cheung Sha, Mui Wo, Pui O, etc.), outlying islands, trucks cannot enter, and there is no parking lot, etc., delivery must be done at nearby designated delivery points, subject to the arrangement of the courier company.

-Additional shipping fees may be charged in the following situations, please check with the merchant yourself: Delivery to some remote areas and outlying islands There is no lift at the delivery address

‧If there are special circumstances during the transportation process, the arrival will be delayed for about 3 days. We hope for your understanding. Our store will not provide refunds for logistics problems.

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