
GUIA SOUVENIR
3.5
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Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
Our products will be delivered by HKTVmall, please refer to Shipping Information for more details.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchant.
• Shipping time of this store: Monday to Saturday, excluding Public Holiday, 9am.
• The merchant reserves the right to amend the stated terms herein without prior notice. In
case of any dispute, the decision of the merchant and HKTVmall shall be final.
LUSOCASA is a brand under Guia Group. The Group founded Padaria Da Guia in 2005 and later expanded into the souvenir business. With the direction of combining Portuguese characteristics with Chinese charm, it was named “LUSOCASA”. In 2015, it opened its first souvenir retail store. It has now expanded to four branches, located in Rua do Cunha, Macau International Airport, resort hotels, etc. Together with Padaria Da Guia, there are 18 stores across Macau selling products under the “LUSOCASA” brand. In 2024, it was introduced by Macau International Airport as a composite retail service operator, further diversifying the goods it sells.
The brand upholds the philosophy of “rooted in Macau, facing China, entering the world”, turning Macau’s Chinese-Portuguese blended culture into souvenirs that can be tasted, carried and shared. Its products are built on “Macau brand, Macau supervised production, Macau recipe”, combining inherited traditional flavours. It has also collaborated with local designers, Pui Ching Middle School, Macao Polytechnic University and Macau University of Science and Technology students on packaging, integrating the Portuguese rooster, Macau scenery and Macau flavours into souvenir designs, so that souvenirs carry authentic taste and city memories.
