• Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings. Product packaging may change as a result of upgrades or batch differences.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our store does not provide returns or exchanges for goods. If the product received is damaged or defective, please contact HKTVmall customer service within 7 days Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
6. Natural variations of color, texture and taste including capsules and tablets products.
7. Common problems with capsule products: a small amount of powder in the capsule seeping out slightly, soft capsule sticking
8. The outer box or bottle slightly flattened or wrinkled due to transportation.
9. Allergy after taking and/or using the product
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
