This item was sold and will be delivered directly by MY PALACE
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T & C
HKTV mall is not the seller or supplier of the products or services. HKTV mall is responsible for managing and administering its website, arranging order processing and fulfillment for the products or services you ordered from the suppliers through its website. Whatever item you purchase via HKTV mall will be subject to the terms and conditions of that merchant. The merchant is responsible for the sale and for dealing with any claims or any other issues arising out of or in connection with the contract between you and the merchant. In respect of purchases of a voucher, in addition to the contract you will have with the seller of the voucher, there will also be a contract between you and the merchant that actually provides the products and services when you redeem your voucher with that merchant. We, HKTV mall, do not accept responsibility for any claim, loss or damage, howsoever caused (including through omission or negligence), which you may directly or indirectly suffer in connection with the purchase of any products, services or vouchers through HKTV mall, nor do we accept any responsibility for any such claim, loss or damage arising out of your use of or reliance on information contained on or accessed through HKTV mall. It is your sole responsibility to ensure that any products, services or information obtained from HKTV mall meet your specific requirements. Particularly for beauty services, you must take your own precautions to ensure that you understand how the services will be performed before you decide to purchase. If in doubt, you should consult your own professional advisor.
Delivery / Return
The 'Merchant Delivery' goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. Spend $250 on 'Merchant Delivery' goods at this store to enjoy free delivery, otherwise the delivery fee is $100. Some remote areas require additional delivery fee, please contact merchant directly for details.
Below are remote areas for your reference:
-Products to be delivered within 6-8 days after purchase, free delivery, installation NOT included.
-Delivery date and time cannot be chosen.
-Self-assembly is required
-Delivery from Mon - Sat: 10am-6pm only. $200 surcharge for delivery after 6pm. (No delivery service on Sun & public holidays.)
**No-Delivery Zone**: Peak, Mid-Levels, Stanley, Chung Hom Kok, Tai Tam, Tai Mei Tuk, Sha Tau Kok,; P.O Box & Hotel; Islands Area: Lantau Island, Most of the outlying Islands, etc.
-Free delivery service is valid for Hong Kong, Kowloon and New Territories. Surcharges will be charged for other remote districts, details are as follows:
-Cyberport, Southern District, Shek O, Repulse Bay, Sham Wan, South Bay, Pok Fu Lam, Sai Kung, Clear Water Bay, Fei Ngo Shan, Lok Ma Chau, Tai Lam Chung, Lau Fau Shan, Shap Sze Heung, Shap Pat Heung, an extra $ 30 per item
- Mount Davis Road, Sha Wan Trail, an extra $ 50 per item
-Park Island, Tung Chung, Ma Wan, an extra $ 200 per item
-Chek Lap Kok International Airport, Disneyland, Discovery Bay, an extra $400 per item
-For outlying islands and remote areas, please contact merchant for details.
-For addresses without lift facilities, $30 per product per floor for the first six floors, please contact merchant for seven floors or above.
-For delivery date change, please contact merchant 3 days in advance (otherwise $100 surcharge applies).
-Fill in delivery address and contact number during the checkout process.
-Please note that by filling in an incorrect address or number may result in a delay of delivery.
Our products will be delivered by MY PALACE please refer to Shipping Information for more details.
Actual delivery time depends on the products ordered and the shipping time of the particular merchants.
Shipping time of this store: Monday to Friday excluding Public Holiday 9am.
All products are non-returnable.
In the event of dispute HKTVmall's decision shall be final and conclusive.