To provide quality service, customers who find any issues with their products may contact the merchant within 72 hours of receiving their order. Product defects or unknown issues can be handled through the order history (refunds are not available).

The following conditions are not eligible for exchange:

Products that have been opened or used (e.g., if the packaging or boxes have been discarded).

Products that are improperly stored, damaged, or incomplete.

The following situations will halt the exchange process:

Products that have been opened or used (e.g., if the packaging or boxes have been discarded).

Products that are damaged or incomplete due to improper handling.

Non-quality issues such as personal preferences, appearance, odor, color differences, or texture.

Please ensure to check the products for compliance before returning. Shipping and handling fees (e.g., fees for products that cannot be installed) will be borne by the customer. If the returned goods do not comply with our return policy, the return will not be processed. Our company reserves the right to make the final decision on returns.

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