Delivery Information
1. Delivery Scope: Covering all areas of Hong Kong, in line with the delivery scope regulations of HKTVmall. Remote areas will be delivered in accordance with platform rules.
2. Delivery Method: Relying on the platform's cooperative logistics, the appropriate delivery method will be arranged according to the order address and product characteristics to ensure the safe delivery of goods.
3. Delivery Notification: After the goods are shipped, you will be notified via platform messages, text messages, etc. You can check the real-time delivery progress on the order details page.
4. Shipping Fee Description: The shipping fee standard is subject to HKTVmall platform rules and the order amount. You can enjoy free shipping service if you meet the platform's free shipping conditions.
Return Information
1. Return Conditions: Only return applications for products with quality problems (such as damage, defects, wrong delivery, missing delivery) are accepted. Returns for non-quality reasons (personal preference, wrong size selection, etc.) are not allowed.
2. Return Time Limit: You need to submit a return application and contact customer service within 7 days after receiving the goods. Late applications will not be accepted.
3. Return Requirements: The product must be brand new and unused, with intact and undamaged packaging. Accessories, gifts and order documents must be returned together, without man-made damage or stains.
4. Return Process: Contact customer service to explain the reason for return → Submit a return application → Send the goods back according to the customer service guidelines → After our store checks and confirms that there is no problem, arrange a refund (the refund will be made to the original payment account, and the arrival time is subject to the payment platform).
5. Notes: The shipping fee incurred for returns due to quality problems shall be borne by our store; the shipping fee for returns due to non-quality reasons shall be borne by the buyer.
