
SunUp Baby
3.5
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T&C
Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
• "8-Hour Delivery" (Fulfilled by HKTVmall):
Please refer to the delivery service details for more information.
•"Merchant Delivery":
Delivery Days:
Hong Kong Island: Every Tuesday and Friday
Kowloon: Every Monday and Thursday
New Territories: Every Wednesday and Saturday
Delivery Hours: 10:00 AM – 5:00 PM
(A surcharge applies for specific delivery time slots).
Surcharges and arrangements for remote areas are as follows:
Tung Chung: HK$150
Ma Wan: HK$150
Discovery Bay: HK$450 / Delivery to Central Discovery Bay Pier
Outlying Islands (e.g., Cheung Chau, Lantau Island, etc.): No delivery service
Hong Kong Island (Lugard Road, The Peak): No delivery service
Remarks:
The above terms do not apply to delivery services in Macau and Mainland China.
For deliveries requiring stairs, surcharges per floor are as follows: Wooden furniture HK50;3−in−1travelsystemsHK100; Other items HK$30.
A surcharge of HK$200 applies for restricted areas or locations inaccessible by 5.5-tonne trucks.
An additional fee of HK$300 applies for customers requesting specific dates and times. Delivery hours for such requests are limited to 11:00 AM – 5:30 PM.
• The actual delivery time will be calculated based on the items selected in your order and the merchant's dispatch time.
• No returns are accepted.
• In case of any disputes, HKTVmall reserves the right of final decision.
