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Delivery / Return

The delivery time of purchased products to the courier company usually takes an average of 7 to 10 business days from the date of order

Your order will be delivered to the cargo and you will be informed.

Kindly note that once the purchase is completed, you’ll receive an Order ID followed by a tracking number once the shipment is ready for delivery.

We ship items out as soon as we get them from the sellers.

The time to arrive and customs clearance fee you after you deliver your order to the cargo varies according to the shipping standards of the International Postal Service and the destination country's Customs times and fees.

It is delivered within 15 days on average from the delivery of the order to the cargo. (Customs clearance procedures can take 15-30 days in the Spain region.)

If necessary, we kindly ask you to pick up the cargo by contacting the local carrier. If the product is not received despite the courier company sending you a notification, the product fee will be refunded to you, excluding the shipping fee, after the cargo reaches us.

After your orders are delivered to the cargo, the shipping fees of the relevant orders are not refunded in the following cases, only the product fee is refunded:

- Undeliverable cargoes due to non-payment of customs clearance fee,

- Undeliverable cargoes because the buyer could not be reached despite an attempt to deliver,

- Undeliverable cargoes because the recipient address is insufficient, incomplete, or incorrect.

Your order will be delivered to your doorstep. We wrap your order carefully in special packages.

Delivering the best of Turkish Products, Worldwide.

We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of verified shipping. If you look in Your Orders and see that your items haven't shipped yet, don't worry. We may take a little longer than you expect to ship out your order, but we won't delay shipping if it means we'll miss the expected delivery date.

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