This store is selling distributor products and parallel imports products. For parallel products, there will be [Parallel products marked on the name of that item]. We sell 100% genuine brand items. Our distritutor products are authrised by the brand directly. For parallel products we sourced from around the world, so some products sold on our website may look slightly different from what you have at home. Due to the losgistic reason, the packaging of the product maybe crashed slightly. It will not be cosider as a reason for good return. If you really care about the packaging condition, please consider again for purchase. Thank you for your understanding. Please noted we are a retailer selling direct to customers and not a wholesaler. We do not sell large quantities of individual items. We reserve the right to limit the number of individual items in a customer's order and our Customer Service team will contact you if your order needs revising. Please noted we review each order on a case by case basis.
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T & C
HKTV mall is not the seller or supplier of the products or services. HKTV mall is responsible for managing and administering its website, arranging order processing and fulfillment for the products or services you ordered from the suppliers through its website. Whatever item you purchase via HKTV mall will be subject to the terms and conditions of that merchant. The merchant is responsible for the sale and for dealing with any claims or any other issues arising out of or in connection with the contract between you and the merchant. In respect of purchases of a voucher, in addition to the contract you will have with the seller of the voucher, there will also be a contract between you and the merchant that actually provides the products and services when you redeem your voucher with that merchant. We, HKTV mall, do not accept responsibility for any claim, loss or damage, howsoever caused (including through omission or negligence), which you may directly or indirectly suffer in connection with the purchase of any products, services or vouchers through HKTV mall, nor do we accept any responsibility for any such claim, loss or damage arising out of your use of or reliance on information contained on or accessed through HKTV mall. It is your sole responsibility to ensure that any products, services or information obtained from HKTV mall meet your specific requirements. Particularly for beauty services, you must take your own precautions to ensure that you understand how the services will be performed before you decide to purchase. If in doubt, you should consult your own professional advisor.
Delivery / Return
Our products will be delivered by HKTVmall, please refer to Shipping Information for more details.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchants.
• Shipping time of this store: Monday to Sunday, including Public Holiday, 9am and 3pm
• All products are non-returnable.
• In the event of dispute, HKTVmall's decision shall be final and conclusive.
• However, if you received a product that is damaged or defective, please contact HKTVmall Customer Service within 7 days.