Terms and Conditions (English):
Your personal information will be protected in accordance with the Personal Data (Privacy) Ordinance and HKTVmall's Privacy Policy.
• In case of any dispute, the merchant reserves the right of final decision without prior notice.
• Due to different computer monitor settings, the colors shown may differ slightly from the actual product.
• Under certain restrictions, prices, promotional offers, and other marketing activities on HKTVmall may differ from those in retail stores. These terms and offers apply only to HKTVmall.
• Our refund policy aims to provide customers with a better shopping experience. You can return or exchange goods within 7 days of receiving them. Please visit "Order History" to view your order and then click the "Return and Refund" button to report damaged goods. Our refund policy does not apply to the following:
1. Opened/used products
2. Unopened products without original packaging
3. Products marked "Non-returnable"
4. Free gifts/accessories/samples
5. Products without the corresponding original order confirmation and delivery note
We will inspect the product before returning it. Both the original shipping cost and the return shipping cost are borne by the customer. Customers must include all gifts/accessories/samples with the return.