1. Authenticity Guarantee
This store is the official brand-owned store of 【Xinfeng】. All products sold are manufactured and directly supplied by the brand owner.
All items are shipped directly from the brand's factory, ensuring transparent sourcing and guaranteed authenticity. No counterfeit or unverified products are sold.
Should you have any questions regarding product authenticity, please feel free to contact our customer service or verify directly with the brand.
2. Shipping Arrangements
In-stock items are generally dispatched within 1–2 business days after payment confirmation.
For pre-order items, the estimated arrival date will be clearly stated. Orders will be shipped as soon as the stock arrives.
Orders placed and paid before 5:00 PM on a business day will normally be shipped the same day; orders placed after that time will be processed on the next business day.
Please note that shipping may be delayed during public holidays, severe weather conditions, or due to logistics provider arrangements. We appreciate your understanding.
3. Return & Exchange Policy
If you receive a product with quality issues – such as damage or incorrect quantity – please contact our customer service within 7 days of receipt, providing your order number and relevant photos. We will address your case promptly.
As food storage bags, plastic wraps, trash bags, and similar items are daily consumables and hygiene-related products, we regret that we cannot accept returns or exchanges once the package has been opened or the product has been used.
