
vhi shop 360
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Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
The “Merchant Delivery” goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. Spent $350 on 'Merchant Delivery' products at this store to enjoy free delivery service, otherwise extra $30 delivery fee will be charged and added to your order at checkout page. All goods are delivered directly by our store (except for special arrangements, they are delivered by SF Express). Before delivery, the customer will be contacted by whatapp and the SF waybill number will be provided.
VHI is your family expert. We explore around the world for the best and safest brands and products for you, your baby, your home and your pets.
Since 2007, VHI has been bringing to mothers and babies highly selected brands and was one of the first companies in distributing organic baby skin care products. As we continue to develop our business, we have introduced other premium products to our range including other Home, Chidlren, Pet products to suit your needs.
We will not settle for second best. Our mission is to provide our fullest support to mothers and family members whose time is better used in taking care of their babies, families, even enjoying their lives.
