• To provide excellent service, if you discover any problems with the goods within 7 days of receiving them, you can contact the merchant using the relevant phone number in your "Order Records" to handle issues such as missing or overstocked goods (but refunds are not possible).

The following situations are not eligible for exchange:

1. The goods have been opened or used (e.g., the packaging box or carton has been discarded).
2. The goods remain in their original packaging and are damaged, destroyed, or incomplete.

The following situations will also result in the termination of the exchange program:

1. The goods have been opened or used (e.g., the packaging box or carton has been discarded).

2. The goods were not properly packaged and are damaged, destroyed, or incomplete.

3. Issues not related to quality, such as personal preference, appearance, smell, color difference, or feel.

Upon pickup (you must check the goods for compliance), the original order's shipping and handling fees (such as installation fees for goods excluding installation) will be borne by the customer. If the goods are found to be non-compliant with our company's delivery terms, processing will not be approved, and we cannot provide further explanation. Therefore, we reserve the right of final decision.

Bento House