We will protect your personal data in accordance with the Personal Data (Privacy) Ordinance and comply with HKTVmall’s privacy policy.
• Any disputes shall be subject to the store’s final decision without prior notice.• Product colours may vary slightly due to different monitor settings; please refer to the actual product.• Prices, promotions, terms and conditions on HKTVmall may differ from our physical store. These terms apply only to purchases on HKTVmall.
Return & Exchange Policy
We provide reasonable return and exchange services. Returns or exchanges will NOT be accepted under the following circumstances:
- The product has been opened, used, or its plastic packaging/box damaged.
- The product packaging is incomplete, damaged, broken or missing parts.
- Discounted, clearance or special offer products marked as non-returnable.
- Free gifts, accessories, samples or promotional items.
- Failure to provide a receipt or proof of purchase, or if the receipt has already been used for a return or exchange.
All returns and exchanges are subject to inspection and verification by our store. Any items that do not meet the above requirements will not be accepted.Return shipping and handling fees (if applicable) shall be borne by the customer.Any free gifts, promotional items or special-priced products included with the returned item must also be returned together, otherwise the return will not be processed.
If the returned item does not meet our return policy, we will not process it. We apologise for any inconvenience caused.
Products are delivered by HKTVmall. Please refer to the delivery service for details.The actual delivery time depends on the items ordered and the shipping schedule of the relevant merchant.Our shipping hours: Monday to Saturday (excluding public holidays), 9:00–16:00.We reserve the right to revise these terms at any time without prior notice.Any disputes shall be subject to the final decision of the merchant and HKTVmall.Returns are not accepted.
