• XOBOX members’discount and points accumulation are not applicable for HKTVmall's purchase.
• Our store will protect your personal Information in accordance with the relevant
provisions of the
Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy
Policies.
• In case of any dispute, the merchant will retain the right of final decision without
prior notice.
• Color shown may be slightly different than actual products due to computer
monitors settings.
• In situation where there are limitations, price, promotion offers and other
marketing campaigns
on the HKTVmall may vary from retail stores, the terms and offers are only
applicable to
HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day
you receive your
item, our return policy is valid for 7 days. Item(s) purchased in our store may be
returned and/or
exchanged. Please visit Order History to view related order, then press "Return &
refund" button to report the damaged products. Below situations are not
acceptable in
our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of
return are borne by
customers. Customers must return with all free gifts/ accessories / samples.
